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goBanking Covid 19

about 5 years ago
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goBanking COVID-19 ASSISTANCE

Mortgage Payment Assistance

If you’ve been affected by COVID-19 and are having trouble managing your account, we have solutions that could help.  If you are unable to make your next payment or have already missed a payment:

  • We are offering several customer assistance programs that may allow you to suspend mortgage payments for 90 days.
  • If you are enrolled in this program, you will not be charged any late fees and your accounts will not be reported as delinquent during that time.
  • If, after the initial 90 days, your hardship has still not been resolved, we will continue to work with you.
  • If you are unable to pay the suspended installments in full, options such as extending the assistance plan, repayment plans, or a loan modification may be available to you.

If you’re able to make your current payment, but have longer-term concerns:

  • We are experiencing very high contact volumes. We encourage you to hold on contacting us prior to your due date to help allow us to serve customers with immediate needs.

Options for retaining your home

We offer several options that could help you retain your home. To determine which might best suit your needs, please review the following:

Repayment plan

A repayment plan allows you to pay your regular monthly payment plus additional funds applied to past-due amounts. Payments are distributed over an agreed-upon period of time.

This option may work for you if:

  • You can afford your regular monthly payments and other expenses.
  • You have surplus funds at the end of the month.

Hardship loan modification

This option allows you to roll interest and escrow shortage from delinquent payments into the existing loan. You may qualify for an interest-rate reduction to have the term of the loan extended.

This option may work for you if:

  • You can afford your regular monthly payment or a slight increase in your payment, plus other monthly expenses.
  • You don't have substantial funds left at the end of the month.

We're here to work with you and encourage you to contact us to so that we can start planning your future together.